Term & Conditions – Sami Jewellery

Term & Conditions

Ethical Stories Ethical Me t/a Sami Jewellery ("Sami Jewellery"), with registered office address in England and Wales is Samonshi, Park View Road, Woldingham, CR3 7DL. Company number 10149470.

The Terms and Conditions outlined below apply to purchases made from our website: www.samijewellery.com

Your acceptance of the Terms and Conditions is given when you make a purchase from Sami Jewellery, when you register to our website or when you create any links with or to our website or Intellectual Property (whichever is the earliest). It is important to read these Terms and Conditions carefully before buying goods from our website.

Sami Jewellery reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders.

If you have any questions about any aspects of our website please email us at hello@samijewellery.com.


Samijewellery.com information

We will endeavour to make sure that all information on our website is accurate and correct at all times and will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please contact us by emailing us hello@samijewellery.com, although we must stress, this does not admit liability on Sami Jewellery’s part.

Shopping online is as much fun as buying in-store, but it is a totally different experience

Be aware that:

  • The colours shown on our website will vary depending on a range of factors including your computer screen and display settings
  • Sizes and measurements are approximate only
  • All goods are subject to availability which means we may not be able to supply your order until we have checked our stocks
  • Delivery timings are estimates only
  • Goods and promotions which are offered on our website may not always be available
  • It is your responsibility to ensure that your login, password and all other details in relation to your account remain confidential at all times
  • Sale items are non-refundable


Shopping on Samijewellery.com

Placing an order on samijewellery.com couldn’t be easier. Here are a few steps to get you started:

  • Once you have chosen your item, add it to your shopping basket
  • Although you can check-out as a guest, we recommend setting up an account and entering your login details
  • Follow the payment process by adding your address, choosing your payment method then finally confirming your order
  • Once we have received your order, we will send you a confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received, it is not an acceptance by us of any offers to purchase goods. Please keen these order details safe since we will require this to assist with any subsequent customer enquiries
  • An order dispatch email will be sent and payment taken from your credit/ debit card / PayPal account when we have checked our stocks and can confirm we have the goods you ordered. This is the point when we have agreed to a contract with you.
  • Before an order can be accepted we must receive full payment and will process your credit/debit card as we prepare your goods for dispatch. Once you receive the order dispatch email this will act as confirmation that your item(s) have been sent and will list any goods that are unavailable. We reserve the right to refuse any order prior to dispatch.



All deliveries will be sent from Surrey, UK. 

It is really important to ensure you have given us the correct billing address. If it is incorrect we may not be able to process your order and you may incur additional costs to your credit/debit card.

Our standard delivery is free. Your order will arrive in 2-5 days and will require a signature upon delivery.

Next day delivery is available Monday to Friday (no weekends or bank holidays) for £7.50. All next day orders must be placed before 12PM (midday), or your order will be dispatched the following working day.



For orders placed within the EU, all prices shown at samijewellery.com include the applicable VAT rate. If your order is being delivered outside of the EU, VAT will not be charged, however the selling price will remain the same. For any queries around VAT, we recommend contacting HM Customs on 0845 010 9000, or for more information you can also visit hmrc.gov.uk/vat

Samijewellery.com can ship to the United Kingdom, EEA, Australia, Canada, China, Hong Kong, New Zealand, Singapore, and the United States of America. If you want to find out if we can ship to your country and the cost of this, please drop us an email at hello@samijewellery.com. 

Import duties and taxes will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside our control.

Regrettably, we do not currently offer an express delivery option on international deliveries.


Get early access to new Sami Jewellery designs by pre-ordering. Once your order is placed, we will deliver the item to you as soon as it's available (we will provide a date on Sami Jewellery's product pages).

Simply add your Pre-Order item design to your Shopping Cart and proceed to Checkout as usual.

Once your pre-order item is ready to be delivered, we'll send it with the shipping option you selected at checkout. We will also email you once your order is on it's way, so you can track its progress.

If you need to change or cancel your pre-order, please contact us within 14 days of placing your order.

If your purchase isn't quite right, you can return or exchange your pre-order within our usual returns policy guidelines.


All returns must be received by our returns team in Surrey within 14 days of you having received your order.

It’s easy to return your item(s) by post. Simply contact us on hello@samijewellery.com and we will instruct you. Ensure your goods are securely wrapped and the return label is secure. 

When at the post office, make sure you obtain a ‘proof of postage’ certificate which you should retain until you’ve received your refund. It usually takes between 5-10 working days from the postage date to receive items and process refunds.

Your purchase(s) remain your responsibility until they have been received by our returns team in Surrey, at which point they are the responsibility of Sami Jewellery. We are not responsible for any losses in transit.

For reasons of hygiene, we are unable to refund or exchange earrings.

Products that have been worn/used or are damaged will not be accepted. 

All sale items are non-refundable. 


General terms

We are not responsible under these Terms and Conditions for any acts or events outside our reasonable control (force majeure), that adversely affect your purchase, including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

Any notices relating to these Terms and Conditions will be sent to you via your registered e-mail address.

Our Terms and Conditions outline the entire agreement between Sami Jewellery and our customers regarding the sale, purchase and use of goods. They supersede any previous agreement or understanding that may have previously been in place. No variation to these terms are binding unless agreed by us in writing.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.


Notice & disclaimers

The way you use our website, www.samijewellery.com, will be governed by the notices and disclaimers we’ve outlined below.

We do our best to ensure that the information on the website is accurate and helpful at all times. However, we cannot ultimately guarantee the accuracy of all information nor be held liable for any decisions/actions you take based on the information provided, except where further agreement has been made, in writing by Sami Jewellery to you.

While we endeavour to keep the website running effectively, we cannot guarantee the availability nor accessibility of our online service at all times and except where outlined in these notices and disclaimers we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the website.

Any link (whether it is a hyperlink or other referral device) used on the website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any direct association with the linked website. We are not responsible for the content of any websites where a link to www.samijewellery.com exists, nor for the legal consequences of your entering into any contracts with the third parties that provide these website links and we do not accept any liability for any loss, damage, expense or costs incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access our website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Nothing within these conditions operates so as to exclude, limit or restrict our liability for death or personal injury. Your statutory rights as a consumer are unaffected.

All Intellectual Property rights and goodwill in or relating to the contents of our website belong to either ourselves or to our suppliers.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not frame or link to the website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.

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